Technology management is a set of management disciplines that allows organizations to manage its technological fundamentals to create competitive advantage. Individuals noted rarely, if ever, using any social media while at work, in part since the organization blocked some social media sites like facebook. Making sense of institutionalizing information systems. What are the different forms of information technology that. Social construction of technological artifacts has been put forward by science sociologists as an alternative to understand how technology has been created.
Making sense of information technology in organizations wj orlikowski, dc gash acm transactions on information systems tois 12 2, 174207, 1994. We suggest that where the technological frames of key groups in organizationssuch as managers, technologists, and users are significantly different. In this article, we build on and extend research into the cognitions and values of users and designers by proposing a systematic approach for examining the underlying assumptions, expectations, and knowledge that people have about technology. Making sense of technology trends in the information. Today, it is common to use the term information and communications technology ict because it is unimaginable to work on a computer which is not connected to the network. However, frames can also be inconsistent within a group 24. A systemic investigation of complex is framing and. When information technologies it have a central role in organizational change programs, understanding how organization members make sense of technology is. We examine interactions between three technological framesbenefits frame, threat frame, and adjustment frame, and two organizational capabilitiestechnological opportunism and technological sophistication, and their relationship with the use of b2b electronic markets in firms. The sensemaking activity changes over time, as use and. Such interpretations of technology which we call technological frames are central to understanding technological development, use, and change in organizations. The type of information or data is not important to this definition. In relation to technology use, technological frames are thus the assumptions, expectations, and knowledge organizational members use to understand technology in organizations including not only the nature and the role of the.
Gash volpe national transportation systems center in this article, we build on and extend research. Making sense of information technology in organizations. Information technology and knowledge enabling factors. Technological frames, organizational capabilities, and it use.
When information technologies it have a central role in organizational change. To reach such an understanding is not an easy task as cognitive frames are dynamic phenomena. Making sense of technology trends in the information technology landscape. Access for all and examples of effective and ineffective attributes of information technology applications were also proposed as issues in need of further discussion, as was the true costs of using information technology on a largescale. Jun 14, 2019 in this paper, i present a longitudinal study of two projects that brought together experts from diverse knowledge domains.
Gash volpe national transportation systems center in this article, we build on and extend research mto the cogmtions and values of users and. Furthermore, researchers have called for more research on the creation of technological frames by individuals and organizational sense making related to it innovation such as social media, which. Within a norwegian context, which may prove useful as a critical case, and using the technological frames model, we find that although voters and politicians opinions are not that dissimilar overall, politicians are more likely to recognize the political communicative role of social media. The social and political construction of technological frames. The social shaping of technology theory, and in particular the technological frames of reference strand is one of the first theoretical perspectives to acknowledge that users are part of the technology and that any negative reactions to technology may have a myriad of complex underlying motivations. The sense making activity is carried out through our cognitive structures of knowledge that relate to technology our technological frames. I develop a model of framing contests to elucidate how cognitive frames influence organizational strategy making. It is widely accepted that the successful adoption of an information system depends to a great extent on users perceptions of the information system. Social and organizational contexts also play a role in how various parties make sense of a new technology. We suggest that where the technological frames of key groups in organizationssuch as managers, technologists, and users are significantly different, difficulties and conflict around the development, use, and change of technology may result. Supported by the centers for coordination science and information systems research at the massachusetts institute of technology, the ameritech. This implies that technological frames are shared by members of a group having a particular interaction with the technology and reflect different ways of knowing and making sense of technology.
Download book pdf information systems research pp 473491 cite as. Orlikowski and gash 1994 use technological frame to identify the subset of members organizational frames that. Orlikowski massachusetts institute of technology and debra c. Making sense of big data for security the british journal. Hsumaking sense of institutionalizing is security management twenty eighth international conference on information systems, montreal 2007 3 employees awareness and security culture when evaluating the extent of is security effectiveness in an organization. Making sense of a new technology in clinical practice. It follows then that an understanding of users cognitive frames should be a key factor in managing the adoption of information systems. Technological frames were used to enable a systematic examination of the assumptions, expectations, and knowledge of technology. The electronic journal on information systems in developing countries. Interestingly enough mintzbergs famous typology of organizations. This has opened up new vectors for the spread of information, real and fake, and added new voices to societys collective discourse.
The sense making activity changes over time, as use and. Get an answer for what are the different forms of information technology that can aid an organization seeking to improve the effectiveness of organizational communication. Basics of the information technology information technology it is a technology which uses computers to gather, process, store, protect, and transfer information. Orlikowski and gash articulated a theoretic framework centered on technological frames of reference tfr to investigate interpretive processes related to it. More papers in working papers from massachusetts institute of technology mit, sloan school of management massachusetts institute of technology mit, sloan school of management, 50 memorial drive cambridge massachusetts 02142 usa. Information is data processed for some purpose information can only be considered to be real info if it meets certain criteria i. Information technology is the technology used to store, manipulate, distribute or create information. Both projects structured collaboration around the development of boundary objects that could integrate actors expertise. Supported by the centers for coordination science and information systems research at the massachusetts institute of technology, the ameritech faculty fellow program and the change management division of the volpe national transportation systems center. Orlikowski wj gash dc 1994 technological frames making sense of information from econ 101 at chapman university. However, organizations in their knowledge management initiatives focused their attention. Making sense of information technology in organizations abstract in this paper, we build a theoretical framework to extend research into users and designers cognitions and values by proposing a systematic approach to examining the underlying assumptions, expectations, and knowledge that people have about technology. A systemic investigation of complex is framing and specification.
In the span of a few short years, the internet, mobile devices, and social media have transformed how we communicate and get information about the world. A diagnostic tool to incorporate information technology into organizations. In this paper, i present a longitudinal study of two projects that brought together experts from diverse knowledge domains. Making sense of information technology in organizations wanda j. Orlikowski and gash articulated a theoretic framework centered on technological frames of reference tfr to investigate interpretive processes related to it in. It is very important for an organization to manage its technology strategically because when it is not well managed, it might result into a big loss in the organization. Theoretical classification of technological frames. Making sense of rapid technological change center for a new. A design science approach gediminas adomavicius, jesse c. Bibliographic data for series maintained by christian zimmermann. The sensemaking activity is carried out through our cognitive structures of knowledge that relate to technology our technological frames.
When information technologies it have a central role in organizational change programs, understanding how organization members make sense of technology is critical to influencing their actions and to achieving planned outcomes. While addressing criticisms of the technological frames genre, this study uses technological frames as a lens to examine the. We suggest that where the technological frames of key groups in organizations such as managers, technologists, and users are significantly different, difficulties and conflict. Making sense of it vendor and client relationships proceedings of the sixteenth americas conference on information systems, lima, peru, august 1215, 2010. A technological frames perspective on information technology. Carey school of business and school of computing and informatics arizona state university tempe, az 85257 u. In both projects, however, the objects sparked conflicts that exacerbated rather than attenuated differences. Orlikowski wj gash dc 1994 technological frames making sense. User interpretations of future information system use. Using these variables boisot constructs a communicationspace in which four types of organizations can be placed figure 3.
The influence of the tfr concept in the is and other. Information systems requirements, accounting, organizations and society 4. The formation and implementation of strategy with respect to computerbased information systems is are important issues in many contemporary organizations, including those in the financial services sector. Information technology has led many organizations to expect a new world of leverage knowledge nor aziatia1et. Furthermore, researchers have called for more research on the creation of technological frames by individuals and organizational sensemaking related to it innovation such as social media, which. Making sense of it vendor and client relationships. Article information, pdf download for a technological frames perspective on. Apr 26, 2005 it is widely accepted that the successful adoption of an information system depends to a great extent on users perceptions of the information system. When information technologies it have a central role in organizational change programs, understanding how organization members make sense of technology is critical to influencing their actions an. Unlike icts used primarily at work, technological frames of existing social media platforms were not connected to use at work. The central thesis is that future development of ehrm depends on two factors. Technology is changing our world at an astonishing pace. We address that individuals or groups, who introduce a novel technology, such as web 2. One of the key findings in learning from notes is that organizational use of technology is directed by technological frames which, borrowing from goffmans work on frames, plays and important role in setting the cognitive context through which users of technology understand the tools they are using.
601 135 1430 1562 46 1337 529 388 122 1241 1010 1082 316 646 1198 538 1222 406 964 1288 785 1058 1474 294 1133 1389 637 1272 556 209 862 1032 294 556 511 1008 284 146 470 1247 314 1103 1165 170 1459 241 261 1072 196 1375